Health For Life Fitness and Rehabilitation is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed. Personal information is, generally speaking, information or an opinion relating to an identified, or reasonably identifiable, individual.
This policy explains the types of personal information that we may collect and hold, how that information is used and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about this information.
Advertising Cookie and OPT-OUT
Anyone may opt-out of the Google cookie at any time by going to your Google Ad Settings. You may also opt-out of the Facebook cookie at any time by going to your Facebook Ad Settings.
Information We Collect and How We Use It
We may collect the following types of information:
Information You Provide - When you sign up with or make a purchase from Health For Life Fitness and Rehabilitation, we ask you for personal information. We may combine the information you submit with information from other Health For Life Fitness and Rehabilitation’s services or third parties in order to provide you with a better experience and to improve the quality of our services. This won't occur without your consent unless necessary for site security. This data is retained for as long as you have an active account with Health For Life Fitness and Rehabilitation. For website log-in information, please see our website partner – WIX – User Information
Log Information - When you access the services of Health For Life Fitness and Rehabilitation via browser, application, or other clients, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. These logs are retained and are used for anti-fraud and website security purposes. After this time, these logs are automatically deleted. Our website is hosted through WIX.com. Please see www.wix.com/about/privacy
Traffic Information - When you access the services of Health For Life Fitness and Rehabilitation via browser, application, or other, clients we record certain information using our traffic analysis tool, Google Analytics. This information is stored in an anonymised manner but does include data such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. These logs are retained for a period of <NUMBER> months and are used for content and marketing planning purposes so that we can improve our content and services. After this time, these logs are automatically deleted. For more information on how Google uses data please read their policies - https://policies.google.com/technologies/partner-sites
User Communications - When you send an email or other communications to Health For Life Fitness and Rehabilitation, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services or products but never to send you communications that are not related to your purchases or that you haven't opted into.
Location Data - Health For Life Fitness and Rehabilitation offers location-enabled services. If you use those services, Health For Life Fitness and Rehabilitation may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a mobile phone ID). This data is not recorded without your permission and is not held for any longer than the period required to deliver the specific service.
Financial/Billing Information – Health For Life Fitness and Rehabilitation offers payment through the website www.healthforlifefitness.com.au through third party applications – Stripe and Square. Payments may also be made through Square in person. Please see WIX, Stripe and Square (links below) for their Privacy Policies, security of billing information and PCI Compliance -
In addition to the above, we may use the information we collect to:
Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and
Protect the rights or property of Health For Life Fitness and Rehabilitation or our users.
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
Health For Life Fitness and Rehabilitation processes personal information on our servers in Australia. In some cases, we process personal information outside your own country.
You can use your account on the Health For Life Fitness and Rehabilitation website to review and control the information stored in your Health For Life Fitness and Rehabilitation account. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of the Health For Life Fitness and Rehabilitation’s features and services may not function properly if your cookies are disabled.
Health For Life Fitness and Rehabilitation only shares personal information with other companies or individuals outside of Health For Life Fitness and Rehabilitation in the following limited circumstances:
We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Health For Life Fitness and Rehabilitation, its users or the public as required or permitted by law.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to Health For Life Fitness and Rehabilitation’s employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.
Accessing and Updating Personal Information
When you use Health For Life Fitness and Rehabilitation’s services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may also remain in our backup systems for a period of time.
If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) (which is the regulator responsible for privacy in Australia).
We will deal with complaints as follows:
Step 1: let us know
If you would like to make a complaint, you should let us know by contacting our Privacy Officer (see below for contact details).
Step 2: investigation of complaint
Your complaint will be investigated by our Privacy Officer.
A response to your complaint will be provided in writing within a reasonable period.
Step 3: contact OAIC
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing.
1300 363 992
Director of Compliance
Office of the Australian
GPO Box 5218
Sydney NSW 2001
Health For Life Fitness and Rehabilitation
157 Abbotsford Road, Bowen Hills, QLD, 4006
Attention: The Privacy Officer
We will endeavour to respond to all complaints and correspondence promptly.